Frequently Asked Questions
Style Hire Boutique cater for sizes 6-14 and in most items we stock 2 different sizes. Some of our items include alot of stretch so can fit up to a 16.
All dresses fit slightly differently (even within the same brand) so please get in touch to confirm how something fits or see the item description for fit notes!
We always recommend coming in store where possible to try on prior to booking.
Prices range from $49 to $129 depending on brand, RRP and rarity of the item.
The price can be seen on each item's page on our website along with the RRP, fit notes and a link to the designer's size guide
Unfortunately we do not offer 'holds' on items.
To secure an item a $40 non-refundable deposit must be paid in store or on the website to book it in. If you then try it on in store and you don't like it or it doesn't fit you can swap to any other available item so long as it is for the same date as the original hire.
Deposits are non refundable if you change your mind or decide not to hire anything if your garment doesn’t fit, the $40 will be forfeited.
No, your $40 deposit is a pre-payment of part of the hire fee and is not refundable for any reason.
Deposits cannot be refunded, credited, transferred to any other date or person, so please only book if you are sure you want the item.
Sometimes people confuse the deposit for a bond - we do not charge a bond for local hires (we do for postal hires so please see the postal section of the T&C's for info on this).
No, we take care of the cleaning process for you! This is not only to make it super easy for you, but also to ensure the garments are taken care of and not damaged, shrunk, discoloured or not treated properly by an inexperienced dry cleaner!
We usually do collections on the day of your event (unless otherwise requested) to ensure the items are on the rack for others to try for future dates.
However, if your event is early Saturday morning, Friday or mid-week we can arrange an earlier collection – we have a box at check out where you can request an earlier collection day, or chat to us prior to booking.
Yes! We offer express postage Australia wide for an additional cost of $35 payable at the time of the booking on top of the $40 deposit.
This includes postage to you and a prepaid pre-labelled satchel for you to put the dress into and lodge at an Australia Post Office on the Monday following your hire (mid week hires or extended hires may require a different lodgement day).
Please refer to our Postal Hires Section of the Terms and Conditions here prior to booking.
Should you choose postage, we always aim to post on the Tuesday before your hire.
This allows an extra few days to account for any unexpected delays with Australia Post.
If you are located within a metro area usually post is next day delivery however it does depend on the current situation in your state (i.e. weather events, COVID etc so please consider this when booking in)
If you are rural and you are concerned that it may not make it in 4 days we can arrange a longer hire period for an extra cost and post it the week before. Please mention this in the comments box when booking.
Please refer to our Postal Hires Section of the Terms and Conditions here prior to booking.
If you booked an item in advance, and you have changed your mind, the whether has changed, or you have seen something new come in and you want to swap items you are welcome to do this and use the $40 deposit towards another item by either visiting us in store or sending us an email at hello@stylehireboutique.com.au so long as it is for the same date as your original booking.
We are unable however, to transfer deposits to other dates as per the Terms and Conditions here.
If you have already collected your dress for the weekend we are unable to provide any swaps regardless of the reason.
In store returns are always Monday during our opening hours (10am and 7pm).
Postal returns (pre-arranged) are to be lodged at a Post Office Counter before 4pm on the Monday immediately following your hire.
We do offer extended hire periods for extra, please let us know if you need the dress for longer and we can quote you up.
At this stage, unfortunately we don’t offer Sunday returns! All returns are Monday between 10am and 7pm and someone else can bring it back if you are unable to make it.
You can cancel your booking by emailing us at hello@stylehireboutique.com.au and requesting a cancellation or by replying to the reminder text message ‘NO’. Please note that all cancellations forfeit the $40 deposit paid and any cancellations within 24 hours of the scheduled collection or postal date do incur cancellation fees. See our Terms and Conditions here.
Unfortunately, COVID related cancellations will still forfeit the deposit paid as per the standard cancellation policy and no refunds or credits will be provided for COVID related cancellations under any circumstances.
Although we understand COVID related cancellations are out of your control, please realise that we have endured two years of shutdowns and restrictions, we feel the consumer also needs to accept some financial loss if COVID ruins plans.
If you have already collected / if the item has already been posted to you, unfortunately this is final and no credits or refunds will be provided even if you contract COVID. COVID is a risk we all know could happen to us when out in the community.
To cancel a booking please email us hello@stylehireboutique.com.au as early as possible to avoid any late cancellation fees.
See our Terms and Conditions here.
Yes, of course you can tan! We love a good tan, however you MUST wash your tan off before you put the dress on!
We do recommend you wash your tan off (2 showers is ideal) at least 24 hours before you plan to wear the garment and choose your tan wisely. Really cheap instant tanners tend to stain more than the natural ones.
It is likely tan will get onto the underarms especially when it’s hot outside, don’t stress! As long as it’s not freshly applied without a wash, it will come out of the dress with a soak and clean.
We ask that you are super careful when wearing our garments, however we understand spills happen and want you to have fun in the dress, so if anything concerning spills or marks the dress (i.e. Red Wine, Espresso Martini, dirt/grass marks) please let us know and we can advise you on how to avoid permanent staining.
Tan marks and make up do come out but please still be careful as excessive marks may incur an extra cleaning fee upon return as per our Terms and Conditions here.
If it is not able to be removed with soaking, deep cleaning or dry cleaning, the full RRP of the dress is payable in order for the dress to be replaced.
We have an amazing repairer who can fix buttons, broken zips, fallen hems, splits in seams etc but he isn’t a magician! So please be careful when putting the dress on, zipping it up and moving around in it. Invisible zips are delicate so if you ask you boyfriend to zip you up tell him to be gentle!
Any repairs to the dress will be at your expense and usually range from $10-$35 depending on what it is that needs fixing. If it is not repairable, the full RRP of the dress is payable in order for the dress to be repaired.